ShanWebDesign refers to Shan Web Design

Privacy Policy

ShanWebDesign operates the website shanwebdesign.co.uk. This Privacy Policy explains how we collect, use, and share personal data for visitors to our website and clients. We are committed to protecting your privacy and complying with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect personal data that you provide to us through our contact form or in the course of providing our services. The information collected via the contact form may include your name, email address, phone number, and message content. If you become a client and provide your bank account or payment details (for example, for an invoice or a refund), we will use this information only to process that payment or refund and will not store it separately after the transaction is completed.

Use of Personal Data

We use your personal data for purposes related to delivering our services and running our business. This includes:

• Responding to your inquiries and providing support.
• Communicating with you about your projects and sending invoices.
• Delivering and improving our website design, development, and related services.
• Complying with legal obligations (for example, keeping financial records for tax purposes).
• Sending marketing emails or newsletters if you have given us consent to do so. You can withdraw your consent to marketing at any time.

Portfolio and Marketing

We may showcase websites and projects we complete in our online portfolio, on social media, or in other marketing materials. Clients consent to this by default unless they explicitly request to opt out. We will not share any confidential or personal information about you beyond your business name and the completed website in such promotions.

Sharing and Disclosure

We will only share your personal data with third parties when necessary to provide our services. This may include:

• Web hosting and domain registration providers (to set up and maintain your website).
• Analytics and SEO tools (for example, Google Analytics or other performance software) to understand website traffic and improve our services.
• Payment and invoicing services (for example, online payment processors or accounting software) to issue and manage invoices.

We do not sell your personal data. Any third parties we share data with are required to protect your information and use it only for the purposes we have specified.

International Data Transfers

Some of our service providers are based outside the UK or the European Economic Area. When we transfer your personal data internationally, we ensure appropriate safeguards are in place. This may include using providers that are certified under a UK or EU adequacy decision, or executing standard contractual clauses approved by regulators. By using our website or services, you agree to such transfers under these safeguards.

Data Retention

We keep personal data only as long as necessary for the purposes for which it was collected or to comply with legal requirements. Specifically, we retain financial and accounting records for a minimum of five years as required by HM Revenue & Customs (HMRC) and other UK laws. When data is no longer needed, or if you ask us to delete it and we are not legally required to keep it, we will delete it securely.

Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Contract: Processing necessary to perform the services we have agreed to provide to you.
• Legal obligation: Processing necessary to comply with laws or regulatory requirements.
• Legitimate interests: Processing for our legitimate business interests (for example, analyzing website usage or improving our services), provided it does not override your rights.
• Consent: Processing for purposes where we have your clear permission, such as sending marketing emails or newsletters.

Cookies

We currently do not use cookies or similar tracking technologies on our website. If we decide to add cookies in the future, we will inform visitors through a cookie banner and obtain consent where required by law.

Your Rights

Under the UK GDPR, you have rights regarding your personal data. These include:

• The right to access the personal data we hold about you.
• The right to have inaccurate data corrected.
• The right to have your data erased (“right to be forgotten”), subject to certain conditions.
• The right to restrict or object to our processing of your data.
• The right to data portability for data you have provided.
• The right to withdraw consent at any time for any processing that was based on consent.
• The right to object to direct marketing.

If you wish to exercise any of these rights or have any questions about your personal data, please contact us using the contact form on our website or by email. We will respond to your request in accordance with applicable law. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact ShanWebDesign via the contact form on our website or at [email protected].

Terms of Service

These terms apply to all projects and services provided by ShanWebDesign. By engaging our services, you agree to comply with these terms.

Services Provided

ShanWebDesign offers the following services:

• Website design and development (including responsive design, content management systems, and e-commerce solutions).
• Website audits and reviews to assess performance, security, and usability.
• Setup and configuration of web hosting accounts, email accounts, and domain registrations (note: ShanWebDesign is not itself a hosting provider but will arrange and configure third-party hosting services for your site).
• Additional services on request, such as search engine optimization (SEO), copywriting, photography, graphic design, digital marketing, and consulting.

All services will be described in the project proposal or agreement that we provide to you. We will perform the services with reasonable skill and care.

Client Responsibilities

To complete your project successfully, you must:

• Provide timely feedback, approvals, and decisions when requested.
• Supply all required content (such as text, images, videos, or logos) needed for the project by agreed deadlines.
• Respond to our communications and requests promptly.
• Review deliverables (e.g., website drafts) and inform us of any changes or corrections as soon as possible.
• Ensure that you have the rights to use any content you provide (ShanWebDesign will assume you have permission to use all text and images you supply and will not be liable for any copyright issues arising from them).

Delays caused by the client (such as late feedback or content delivery) may affect the project timeline.

Payment Terms

• A 50% deposit is required before any work begins.
• Any remaining fees will be divided into stage payments or a final payment as agreed in the project proposal.
• Full payment must be made before the final handover of the project deliverables.
• For business clients, any balance is due within 3 working days of project completion.
• Late payments will incur interest at 8% above the Bank of England base rate (per annum) from the due date until payment is received.
• Invoices are payable in GBP and exclude VAT (if applicable), which will be added at the current rate for taxable services.
• Payment is typically made via bank transfer. (Bank details will be provided on the invoice. ShanWebDesign does not store your bank details after processing a payment or refund.)

Project Timeline

• We will provide an estimated timeline or completion date for your project.
• All dates are estimates and not guaranteed. Timelines may change due to unforeseen circumstances or technical issues.
• If you delay in providing content, feedback, or approvals, we may adjust the schedule accordingly. We will inform you if such delays extend the timeline.

Intellectual Property

• ShanWebDesign retains all intellectual property rights in the design, code, graphics, and other work produced until you have paid in full.
• Upon full payment, we grant you a non-exclusive licence to use the completed deliverables for your business.
• If you require full ownership of all intellectual property (including source files, graphics, or bespoke code) beyond this licence, a separate agreement and fee will be required.
• You retain ownership of any content (such as text or images) you provide to us.
• Unless you ask us otherwise, we may display your completed project (including your business name and website) in our portfolio, on our website, or in marketing materials.

Refunds and Cancellations

• We do not generally offer refunds except as required by the UK Consumer Rights Act 2015.
• You have the right to cancel within 7 days of our starting work on the project. If you cancel within this period, a cancellation fee of 25% of the total project cost will apply.
• If you cancel after work has begun (but within 7 days), you must pay for the work already completed at the agreed rate plus the cancellation fee.
• After 7 days from the start of work, no refunds are available, and all fees are payable in full.
• Any deposit paid will be credited against any cancellation fees or work already done.

Liability

• ShanWebDesign will perform services with reasonable skill and care. However, we do not guarantee error-free work or that your website will always be available.
• We are not liable for any indirect losses (such as lost profit or business opportunity) resulting from our services.
• We are not responsible for failures or performance issues of third-party services (such as web hosts, payment gateways, or internet outages).
• We are not responsible for missed deadlines or defects caused by client delays or for any work requested outside the original scope without a new agreement.

Third-Party Collaborators

• We may work with subcontractors or freelance collaborators (for example, copywriters, photographers, or designers) to deliver certain services.
• All third-party collaborators are required to maintain confidentiality. ShanWebDesign remains responsible for the quality and completion of the project.
• You will always have ShanWebDesign as your main point of contact, even if others are involved in the work.

Dispute Resolution and Governing Law

• We will try to resolve any disputes informally by discussion.
• If a solution cannot be found amicably, we may agree to mediation or another form of Alternative Dispute Resolution.
• If disputes still cannot be resolved, legal action may be taken in the courts of England and Wales.
• These Terms of Service are governed by the laws of England and Wales.

Website Content and Copyright

All content on the ShanWebDesign website — including but not limited to text, images, graphics, logos, icons, layout, design elements, and code — is the intellectual property of ShanWebDesign unless otherwise stated, or unless it is a display of another company for example in the portfolio there may be work or assets etc. not created by ShanWebdesign. This content is protected under UK and international copyright and intellectual property laws.

You may not reproduce, copy, modify, republish, upload, post, transmit, or distribute any part of this website or its content without prior written permission from ShanWebDesign.

Any unauthorised use of our materials, including but not limited to our logo, branding, photographs, or written content, is strictly prohibited and may result in legal action.

If you believe that any content on this website infringes your own copyright, please contact us and we will review your concern.

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